![]() ![]() ![]() This is going to get ugly.Ī nurse worries about what to say to an abusive physician. ![]() Can you spell unemployment?įamily members fret over how to tell granddad that he should no longer drive his car. Speak now, pay later.Īn accountant wonders how to step up to a client who is violating the law. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Your boss just committed you to a deadline you know you can't meet-and not-so-subtly hinted he doesn't want to hear complaints about it. Īn employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination.New research demonstrates that these disappointments aren't just irritating, they're costly-sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.Ĭrucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: Accountability suffers and new problems spring up. Or they do, but do a lousy job and create a whole new set of problems. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly-and nobody steps up to the issue. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviorĭiscover skills to resolve touchy, controversial, and complex issues at work and at home-now available in this follow-up to the internationally popular Crucial Conversations.īehind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. ![]()
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